The Best Guest Experience Starts Before Day One.
See warmth, composure, and service personality before the interview. AI-scored video screening for front desk, F&B, concierge, and guest services roles — at any hiring scale.
"We used to shortlist 20 candidates for every role and still get surprised in the first week. With video screening, warmth and composure are obvious before day one."
HR Manager
5-star hotel group, Manila
The soft skills that run hospitality — now measurable
Resumes don't capture warmth. Interviews are expensive. Video does both, at scale.
Warmth & Approachability
The dimension that defines hospitality. Does this candidate light up when they talk — or do they feel transactional?
Patience & Composure Under Pressure
A delayed check-in, a wrong order, a difficult guest — can they stay calm and resolve it professionally?
Eye Contact & Posture
The physical signals guests notice before a word is spoken — assessed from video frames, not just audio.
Natural vs Rehearsed
Scripted pleasantries wear thin. AI distinguishes genuine warmth from rote customer service lines.
English Clarity & Pronunciation
Especially critical for international hotels — guests from multiple countries need to understand your team.
Authenticity & Engagement
Great hospitality staff are present, not performative. Guests feel the difference between genuine and going-through-the-motions.
Ask hospitality-specific questions. Get scored answers.
Configure video questions tailored to your property and role. Candidline detects the exact signals you care about in every response — with a score, quote, and timestamp.
Your assessors spend their time on the top 10%, not watching 200 videos from scratch.
Q1: “Tell me about a time a guest was upset. What did you do?”
AI detects these signals in the candidate's answer and scores the response 0–10.
Q2: “How would you handle three guests waiting to check in at the same time?”
AI detects these signals in the candidate's answer and scores the response 0–10.
Q3: “What does great hospitality mean to you?”
AI detects these signals in the candidate's answer and scores the response 0–10.
Every guest-facing role, covered
From front desk to banquet staff — screen personality at scale, and bulk invite for seasonal peaks.
Front Desk & Reception
The first face guests see. Screen for composure under check-in pressure, clear English, and the warmth that sets the tone for the entire stay.
Food & Beverage
Servers and hosts who make a meal feel special. Look for warmth, attentiveness, and the patience to handle dietary requests with a smile.
Concierge & Guest Relations
Problem-solvers who make the impossible possible. Assess communication clarity, calm under pressure, and genuine hospitality instinct.
Hotel Management Trainees
Future managers need EQ as much as IQ. Video surfaces leadership potential, confidence, and the composure to manage both guests and teams.
Banquet & Events Staff
High-stakes, high-volume, time-sensitive. Screen for energy, composure, and the ability to follow direction and stay professional under pressure.
Spa & Wellness Teams
Calm, attentive, and reassuring. Assess the soft presence that makes clients feel at ease from the first interaction.
Seasonal surge? Screen 500 in a weekend.
Peak season, new property opening, or a mass departure — bulk CSV invite sends applications to hundreds of candidates at once. They record on their own time. You review the AI-ranked shortlist Monday morning.
Upload CSV of 500 candidate contacts
All receive application links instantly
Candidates record video on phone or desktop
AI scores and ranks all 500 overnight
You review top 20 — not 500
Hire for warmth at scale.
Book a demo and see how Candidline surfaces the hospitality-ready candidates your guests will actually remember.